Highly irate with the inefficiency and unprofessionalism of TELKOM

On the 11/08 I called Telkom to cancel my line/internet and was advised by Nandi Mhlongo to complete the cancellation form she emailed me and return to her and the Cancellations email address on the form which I duly did and Nandi acknowledged receipt. I called Telkom a few weeks later to enquire about my cancellation as I was vacating my flat on the 30/09 and they advised that the cancellations email was closed in May. I was then told to go online to cancel which I duly did on 12/09 but on the 7/10 I received a statement for payment for the October service. Will someone explain to me whether I am paying for something that I am not receiving the benefit of and all this cos the Telkom employee gave me the incorrect information. Please refund me and close my account immediately and DO NOT penalise me for the 30 days as I cancelled giving almost 7 weeks notice. Account number: ********** 98