Highly inefficient delivery

I ordered a new landline to replace my existing landline as: 1. The old copper line was being made redundant, and 2. I moved (changed address from Rustenburg to Western Cape). This was early November and I still have not received it, nearly two months later. It was sent to the old, wrong address in Rustenburg THREE times, even after I called both Telkom and the courier company (on several occasions, and the courier himself even called me) that it was being delivered to the incorrect address. It was finally delivered to the correct address last Friday (19th Dec 2025) but as I was not able to take possession personally it was not handed over and we were informed it would be delivered today (Tuesday 23rd December 2025). I have now received a call from the courier company querying the address; them stating that it appears to be in the Eastern Cape - EVEN THOUGH it had previously been sent to the correct address, but was just not handed over.