Highly frustrated with bad after sales service

Good day<br> <br> I got a contract from Telkom Mobile in December 2014 for a Samsung S5.<br> <br> My phone started giving me constant issues a month ago, I eventually managed to find time to take into the Telkom store in Sandton City, they told me they could not help me and said I should go to the Samsung store to fix it, Samsung upgraded the software and gave the phone back and it was still not working.<br> <br> I took the phone back to Telkom who said go back to Samsung at Sandton CIty, who then said I should go to Samsung in Woodmead which I did.<br> <br> At the Woodmead Samsung they said my phone was out of warranty and ******* and eventually said that whatever the Samsung person had done in the Sandton city store was wrong and I must take it back there.<br> When i took it back there they said they will have to keep it and send it to the 14th Avenue Samsung.<br> <br> I now have no phone and am highly frustrated as i received the phone from Telkom Mobile, it is still under contract and i should not be made to run from pillar to post trying to resolve this!<br> <br> The guy at Samsung has now asked that i phone every day to find out if my phone is ready giving no indication of when i will receive it!<br> <br>