Highly Frustrated Customer

We moved house on the 1st November 2017, after moving we called Telkom to have our lined moved with us and we asked for the number to be retained and were told it will be done at a once off fee of R285, we agreed and toward the end of November 2017, our line was installed and unfortunately we were given a new number. Ever since then, now it is March 2018, we haven been trying to rectify this problem with no joy. We now have two numbers listed on our name and both are active. We also signed up for a soft cap at R99 in November and we never got it however every month since, our bill has been reflecting this R99. We now stopped paying Telkom due to the fact that we are getting no joy in helping us resolve this matter. We have spent hours on the telephone and only on the 12th March 2018 did we start making notes of our correspondence with Telkom. On the 12th March 2018 we spoke to Sibusiso from the Sales department in Durban, who was talking to me and I was getting so frustrated that my wife took over, she introduced herself and asked how he was and he gave her attitude saying he didn't expect her on the phone, even though she was polite. Anyway he said we need to sort out matter out with Billing first, so we were transferred to Vuyolwethu in Cape Town, who was explained to and she was transferring us again to someone else and the call cut. We thereafter spoke to Simxabisile, who seemed to be on the right track in assisting us, until the line cut again, so she was at that point the 5th + people we had to explain our story to. We eventually then got through to Jade in Billing from Cape Town who said we need to speak to Sales first. Then I asked for her Manager who gave me her email address, her name is Aqeelah Hendriks in the Billing Department in Cape Town, and she was the Team Leader on duty. I have been emailing her and she reads my emails and does not respond. We are truly sick of Telkom and all the *********** staff members that we have been dealing with. We are just being passed back and forth between Sales and the Billing Departments. Is someone actually going to help us or is everyone who works there, just useless people who don't give a damn about their customers, so Telkom doesn't mind losing customers, are they so rich that they don't feel the necessity to give a good service anymore????