HIGHLY FRUSTRATED!!!!

I have been waiting over a month now for Telkom to install a new ADSL line. To start with I was advised by a Telkom consultant at Gateway to cancel my existing 10mb line, then apply for a new line, which I didn’t need to do. I went ahead and cancelled my line, waited 30 days for the line to be cancelled and then apply for the new 20mb line. Which is the most stupid advise I’ve ever received. Once the line was cancelled, I went back into the store to apply for the line, which I did, after many weeks, I never received a reference number for my order or any communication, I then finally received a call for installation, which never happened. Every day after that I waited 45 mins on the phone asking for an update, and every time I was told that there was an issue at the exchange, I never received any updates regarding this via SMS or even email. Very frustrating!!!!!

After this, and many phone calls, I was then told there was no pending order, which didn’t make any sense???? I work from home and this is the worst experience I’ve ever had with Telkom.

After then reapplying for a service I never needed to cancel in the first place, I am still waiting for a technician to come out and install. I don’t understand what is taking so long?