Highly frustrated!!
We have been sitting for almost THREE weeks without internet. I have phoned almost every single day and they have done absolutely nothing about this problem. Immediately the monthly debit order was deducted, charging me for uncapped wi-fi I haven't been using, seeing that no one is attending to this problem!! I run my business from home and have been losing business ever since. Can someone please correct this and send a technician to fix it. Its been THREE WEEKS now!!!!!! Very very frustrated!!
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Telkom's replyOfficial
23 Mar 2018, 09:24Good Day
Thank you for allowing us the opportunity to assist further on your query.
A technician was dispatched to attend ref 605CRK120218. He could not find anything wrong with your line but declared your modem as faulty. Line is connecting fine when I test. If you are still experiencing line issues, do not hesitate to log another query.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply23 Mar 2018, 09:24
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
A technician was dispatched to attend ref 605CRK120218. He could not find anything wrong with your line but declared your modem as faulty. Line is connecting fine when I test. If you are still experiencing line issues, do not hesitate to log another query.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,