HIGHLY DISSATISFIED CUSTOMER

Good day,

Please note that I have 3 cases logged with Telkom regarding a contract which was supposed to be cancelled due the device being returned as there was an issue with the device which was established upon receipt, which is why the device was returned within the 7 day cooling off period.

CASE LOG NUMBERS : ******5128

This is completely unacceptable as I have to call Telkom repeated on a weekly basis to check if my issues have been rectified.

Its been three months since the device was returned to Telkom however I am still being billed for the contract for the past 3 months. My router is part of my bill so I am unable to put a stop order for this expense as my internet connection will be cut off if my debit order is stopped.

The worst service provider and the most pathetic service I have ever come across. They always give some lame excuse about the case being with the back office and there hasn't been feedback from them.