Highly dissatisfied customer

I bought a one day Monice bundle which never connected, I lost out on my money and data But that is not the worst thing about this experience, but when I called in to the customer service line, I spoke to consultant named Anelisa, who was rude, and not willing to help me in any way. All I got from her was "unfortunately there is nothing I can do" you should have called to fix the issue until it connected. I asked to speak with a supervisor, no supervisor available, no complaints process in place and worst, I was a sked to draft an email to voice my concerns, no Turn around time for response and the email I was given, bounced back. It's hard to believe a whole company like Telkom has no complaints process in place, let alone not grant me the service they promised