HIGHLY DISGUSTING

I AM HIGHLY DISGUSTED IN HOW TELKOM HAS ADDED FEES INTO MY MONTLY PAYMENT - I CALLED IN, IN APRIL 2021 TO INFORM A CONSULTANT THAT I WILL BE MAKING CASH DEPOSITS FOR A WHILE. WE ARRANGED AND AGREED ON A DEBIT DATE CHANGE WHICH CHANGED FROM MONTH END TO BEFORE 5TH OF EVERY MONTH. NEXT THING YOU KNOW I HAVE A PENALITY FEE - I CALL IN AND IM GIVEN BULL**** EXPLANATORY AND NOTHING VALID AS TO WHY I OWE THIS EXTRA AMOUNT. I WAS SHOVED FROM CONSULTANT TO CONSULTANT. DECICED TO GO INTO THE BRANCH THE CONSULTANT THEN INFORMED ME THAT I NEEDED TO ONLY PAY R352.00 IN THE FOLLOWING MONTHEND I DID SO BUT NOW I OWE R1315.00 FOR THIS JULY WHICH I WILL PROUDLY NOT PAY IWILL ONLY PAY THE AMOUNT I HAVE TO PAY R558.00. I FEEL SO TAKEN ADVANTAGE OF THE FACT THAT I CALL IN TO MAKE ARRANGEMENTS THEN ON TOP OF THAT GET PENALITIES FOR THE FUN OF IT IS DISGUSTING. I AM AND HAVE ALWAYS BEEN AN ON TIME PAYER. TELKOM WILL BE HEARING FROM MY LAWYERS.