Highly Disgusted

I cannot believe the level of service received from Telkom, I've been debited for ***** committed by their own employee and still a week after contacting them my money has not been returned. Did the consultant who committed ***** on my name not be dealt with? Why must I be put at an inconvenience for their incompetence? How on earth am I to trust dealing with Telkom in the future if this is the kind of ***** and ******** that is being dealt on me time and time again.