Highly disgruntled Telkom patron

On the 18th of October 2017 our land line went down and with that our wifi too. That day my husband lodged a complaint/ fault with telkom and received a reference number. TO DATE (15th November 2017) we still have no land line nor wifi. Added to which no Telekom technician has come to the home and checked what the problem is. Numerous phone calls have been made, to which the same response is received, which is: 1) They can't tell how long it will take for a technician to come out and check. 2) They have marked the complaint/ fault as urgent. 3) They need to check surroundings areas prior to coming to the home.

In my opinion this is absolutely appalling service that is being rendered by Telkom. Again in my opinion wifi has become a necessity in every day life and thus used on a daily basis, especially in my household as I am sure in many others. I find it a great injustice that Telkom has not fixed our land line within a reasonable time, which would roughly be about one to two weeks. To expect patrons to wait over four weeks is absolutely absurd.

I am highly disappointed in the service I have received from Telkom.