Highly disappointed with Telkom

I would like to highlight that as a consumer of Telkom we have experienced extremely poor service delivery, response and feedback. This has resulted in extended periods of our line being out of service or the line is so noisy that we are unable to hear the other person we are talking to on the line. <br> <br> Not only are we inconvenienced but we have to follow up with Telkom on a regular basis to fix our line as Telkom did not meet the 3 day turn around time to resolve our fault and recently they keep closing the ticket without resolving the fault (we have reported our noisy line four times since mid February). Over and above this, a call was made on our line whilst we were away on holiday. We also have to follow up on the credit of our line which was out of service as it has been incorrectly calculated. <br> <br> We have paid our account in full to date despite the issues we have encountered and we now have the hassles of explaining why our credit has been underpaid. We are unimpressed in our dealings with Telkom to date (refer SM87810).<br> <br> Please can a MANAGER provide feedback and resolution. In my view, Telkom should be compensating us far more for the inconvenience!