Highly disappointed Telkom customer.

I have been through the worst with telkom. My problems started in 2017 when I opened a contract with them in April. I was getting myself a new phone as a birthday present. In July that while I was at work I got a call from one of their consultants confirming if I was buying contracts in joburg. I was shocked as I haven’t been to joburg that year. Two phone were bought in my name on the same day at different stores. The call was prompted by the fact that the ********* went to another store to get a third device.I was advised to go to a police station to get an affidavit in order for the ********** accounts to be removed from my profile. Telkom blacklisted the device. About 4weeks ago I was ****** and I lost my phone. Fortunately for me I had it insured. I logged a claim with my insurance company and they requested that I get an Itc number from Telkom. That is when I found out that my cellphone was blacklisted when the ********** cellphones were blacklisted. I still don’t understand how I have been using my phone for over 2year whereas it was blacklisted. I have been fighting begging crying pleading with Telkom to assist me to get my phone whitelisted in order for to blacklist the phone to finalize my claim. I have been sent from department to department no one seems to be able to help me. Today is my son’s first birthday I couldn’t capture those moments as I don’t have a phone. I am missing out on a lot. It has been the most frustrating 4 weeks of my life and it’s still ongoing as the matter is yet to be solved. Telkom has failed me as their customer. I am deeply disappointed with the treatment I have been receiving for the duration of my relationship with them.