HIGHLY DISAPPOINTED IN TELKOM AND THE PROBLEMS THEY CAUSED ME

I have had a contract with Telkom since 1st October 2018. In April/May 2019 my sim card got lost and I requested (via live chat) for this sim card to be blocked and a new sim card reissued. The consultant confirmed the sim card now blocked and I should go into a store for a new sim card which I then did only to find out that this consultant cancelled my contract and not my sim card. To my frustration I waited 1/2 months for this issue to be resolved with no internet access. In October this contract rightfully should come to an end BUT when I went to live chat to query possible upgrade options, I'm advised that the contract end date is in April 2021! What is going on here? Why am I having so many issues with Telkom after a consultant messed up my account? Im fuming with disappointment and thinking of cancelling this contract and taking my business elsewhere.