HIGHLY DISAPPOINTED AND DISGUSTED- BAD CUSTOMER SERVICE

Since I changed my network to Telkom- all I do is cry. I have been complaining about your network problem for ages now. I have been complaining about your customer services, who do not seem to know what they doing half the time and don't seem interested when a client is on the line- they have no sense of urgency in them. So I will complain about the most recent experience I have gone through with Telkom. Last week I bought myself a new phone, my telkom sim did not fit, so I bought a new sim- and I thought it will be easy like all the other network where I just call and everything will be sorted because I needed to keep my old Telkom number. I called customer service and they told me no, I must go to a Telkom store, I sent a message via Twitter to Telkom just to confirm and they also told me, I must go to a store with the new telkom sim I purchased (the small sim), with my ID, proof of res. I did also mention to them that when I purchased my old sim- bought it at the local supermarket, and now these guy rica the sims it seems, so when we buy the sim, it is rica aleady, they said to me it is fine the store will assist. So on Sunday, I do not drive- the Telkom stores are not around us..I had to pay someone R200.00 to take me back and forth- I got to the store- stood in the line for like an hour (in the store as well- no sense of urgency- the store is at the Glen Shopping Mall). Finally I get to the counter after been so frustrated about standing so long the guy that helps me says sorry mam we cannot help you, you need to go to the police station and make an affidavit. Now if I was told this in the 1st place, don't you think I would of went to the police station first before going to the store. I then had to go and pay an extra R30.00 to cut my sim at another store so it fits my phone. R230.00 already + the sim I bought... Why is Telkom like this, why must I battle like this. Am I the only client struggling. My daughter also always complains about your network. I did not have that R200 for someone to take me, I had to make a plan for it... You'll wasted my money, time and energy. This is not right and it is not customer service. Also one more thing - when I messaged Telkom on twitter they also said to me, I must change this old sim that the local store sold to me, because that maybe the reason I have network issues. Guys do you'll really understand you'lls whole story of how everything should work...

HIGHLY DISAPPOINTED