Highly confused and irate

<p>I recently ordered a telephone line from Telkom to which they said it would take 7 -10 working days for the instillation. On Monday 3/10/16 I received an sms confirming my instillation and making an appointment for the technician to install my line any time between 7:30 and 4 on Wednesday 5/10/16. I took off work to be at home for the appointment. No one came and at 4:40 I received another sms stating that a technician has been dispatched to install the line. I phoned Telkom this morning 6/10/16 and all response I got was 'my line is not ready for instillation and it will take at least two weeks. Each time a technician works on the line I will receive an automated sms'. It's unprofessional to make an appointment and not honour it. I truly hope this matter can be resolved ASAP!!!</p>