Highly Annoyed Customer

I had app**** online via the Telkom website for a 24 month fibre internet package (Telkom Home unlimited - 4mb line) on the 14th October 2018, I was contacted by the call centre agent on the 15th October 2018. The fibre was subsequently installed on Friday 26th October 2018 and became active on Monday 29th October 2018.

As part of the package I was supposed to receive a free range extender and 1gig data sim card. After emailing the call centre agent numerous times, I have still not received the range extender and I have now stopped receiving responses via email regarding the range extender.

I've also raised numerous queries about my order status still being 'open' and due to this I can't get my sim card with 1gig of data although it's one month since the fibre has been installed.

I'm really annoyed now as the service is very unprofessional!!!