Highly annoyed!

I have three contracts with Telkom- 1 cell phone, 1 wifi, and one on the go 5gig data. All these contracts should have received their months' data on the 1st of the month. I have phoned three times, been cut off twice, once whilst talking to your consultant, after having held for almost 20 minutes. The cell phone contract is not the issue, but the other two are. I received confirmation, on the first attempt to contact your call centre, that 16 gigs of my 20 gig contract were all utilised one the 1st of May- I find that incredibly hard to believe, since it was a public holiday, and my wifi usually lasts at least until the middle of the month. The other contract- the 5gig on the go- as far as I am concerned, never got allocated its data. It belongs to my daughter, who is a scholar- attending online classes- and due to this- is now using mine- which I have topped up myself. I also tried to recharge hers with 10 gigs- God alone knows where this dissappeared to- and honestly, if it is not a top up contract, then how can you allow me to top it up. I am furious. I understand the Lock down situation, but as a paying customer- I expect feedback from e-mails, not some automated message saying someone will be in contact-- when exactly will this happen, I also expect not to have my calls cut off after holding, using my own airtime, to sort out your mess. I expect feedback.