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Ipeleng S

1 reviews | Active since Nov 2017

22 Nov 2017, 01:07

Highly Annoyed

Got home and realized the WiFi/ADSL keeps dropping connection every 5-10 minutes. Called the call centre took 30 mins to speak to an agent. Your agent on reference 598CTK211117, he said there’s no issue now I’ve been reading a lot of tweets and realized your WiFi is down and still is. My relationship with you guys is so abusive, for the last two months it’s fault after fault your service is pathetic and I knew there was a problem the minute I was on hold waiting for an agent for longer than 10 mins .... I have assignments to submit and work deadlines that need internet connection and you guys can’t even provide the service we pay your for..... I think you took on too many clients and your incapable of of service delivery even apologizing when u know there’s a problem.

0
Replies (2)
Telkom
Telkom's reply24 Nov 2017, 14:10
Official

Hi ipeleng-serobatse

Thank you for taking the time to take my call.

As discussed i have sent a clear request for reference number 61ATK221117. The reference will be closed shortly. Thank you once again and have a wonderful day further.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply24 Nov 2017, 14:12
Official

HI ipeleng-serobatse

If you were satisfied with my service I would appreciate it if you log onto Hello Peter and change you rating if at all possible and below is a link for you to rate my service .
Please click here to rate us

https://telkommobile.inqubacx.com/VoC/external/survey/static/b21a5777-e012-48b9-b448-b55a8e92c473 .

Keagan

Telkom Social Media Team

Best regards,