Highly Angry and Frustrated Telkom Client

Item: Telkom
Rating: 1
Author: Sohail K

@Telkom i am a frustrated highly angry client, i signed up for your Uncappes LTE service at the end of July however for 2 months i cannot use the LTE due to terrible speeds which does not even reach 1 MEG, on the 2nd of September 2018 i took the device for testing at the centurion mall shop whereby they tested and agreed that something is wrong and that they will log a ticket for this query which they did and now 2 weeks down and still no1 bothered to call me or resolved my issue, this is the 2nd month that i am paying R1000 for a service i cannot use and Telkom does not bother calling me back, i have to call in hold for 40 minutes before some incompentent agent answers and still does not give me resolution. @Telkom if you cannot provide me with the service please cancell my contract immediately and i am highly highly frustrated, if this is not resolved today i am putting a stop order on my contract. I dont care what happens thereafter.

Helpful (0)

Replies (3)

Sohail K's updateReviewer Update

20 Sept 2018, 23:05

Hi Jawaad Just to let you know , technicians came out to test and determined that there is an issue with signal , the matter is still not resolved a week down the line. Please note it would be better to cancel this service as i am not getting resolution or joy. When will this be sorted, 2 months paying close to R1000 and no service Pathetic Really

Sohail K's update20 Sept 2018, 23:05

Reviewer Update

Sohail K's updateReviewer Update

03 Oct 2018, 17:29

Telkom Please note i am in my 3rd month of uncapped LTE and guess what nothing is resolved, no feedback given, your company just dont not care about service I am hereby writing to express my anger and dissatisfaction, i would also like for this service to be cancelled immediately at no cost due to Telkom not being able to provide me with the service and also please refund my 3 months subs which was paid to you. Your company is a joke , disgusted client

Sohail K's update03 Oct 2018, 17:29

Reviewer Update

Sohail K's updateReviewer Update

07 Oct 2018, 21:46

And Another week goes by without Telkom bothering to call me back to have my issue resolved. @Telkom please could you cancel my account immediately and refund the debits that you took off from me.

Sohail K's update07 Oct 2018, 21:46

Reviewer Update

And Another week goes by without Telkom bothering to call me back to have my issue resolved. @Telkom please could you cancel my account immediately and refund the debits that you took off from me.