High volume calls - Customers put on hold for 20mi

I would like to bring to your attention that I have been put on hold twice now for approx. 20minutes after waiting approx. 40minutes for someone to answer - high call volumes??? Maybe the retrenchments should start in the call centres and get rid of everyone that does not want to work. <br> <br> I need to track my progress and get my package delivered to me ASAP, the courier company driver came on Friday, when my next of Kin wanted to sign for the package he was told that he could not sign and that I have to sign as the account holder. Upon placing the order I made sure that my next of Kin was able to sign and that I would be contacted before delivery to ensure that someone was home with the documents needed - the driver told me after my next of Kin phoned me that there is no numbers on the packaging... What courier company and shipper does that?? What service is this?<br> <br> This needs to be sorted out ASAP. Please call me on the cell number provided below.