High Ping/ High Latency (congestion on exchange)
<p>Good Day, this is probably the 5th time in the past couple of months I have had to complain about my ADSL line. My ping after 8pm is totally fine however, throughout the DAY it spikes to 500ms. I need my congestion to be sorted so that I can acutally "use" my internet which I pay for. To add I have noted that I only have a 3.4mb line (as per the speed test) which I am ok with even though I Pay for a 4 Mb line. I need a congestion report to be loaded and fixed or I will request my money back for the past 6 months as per the CPA.</p>
Good Day,
So as usual I receive an sms to state that "the issue has been resolved" no contact/call... can someone competent please contact me? the issue is congestion at the Dslam/exchange. I need a congestion report logged with the necessary department so that my PING is correct (9ms) and not 500ms like it is now. this issue has been going on for the past 6 months and It is within my right to report this to icasa if it persists.
Good Day,
So as usual I receive an sms to state that "the issue has been resolved" no contact/call... can someone competent please contact me? the issue is congestion at the Dslam/exchange. I need a congestion report logged with the necessary department so that my PING is correct (9ms) and not 500ms like it is now. this issue has been going on for the past 6 months and It is within my right to report this to icasa if it persists.
Good day,
still no reply? Can someone make contact with me regarding the issue.
Good day,
still no reply? Can someone make contact with me regarding the issue.
Good day, today is my 4th time writing a review yet still no one has contacted me.... I have been patiently waiting for my internet to be fixed so that I can use the service. I require the specialist to log a fault with your exchange office so that my congestion is fixed. I can hardly open up google before the connection "times" out. 1000ms is no joke and I am losing money from my business due to this issue. please contact me on the updated number: ********** 289
Good day, today is my 4th time writing a review yet still no one has contacted me.... I have been patiently waiting for my internet to be fixed so that I can use the service. I require the specialist to log a fault with your exchange office so that my congestion is fixed. I can hardly open up google before the connection "times" out. 1000ms is no joke and I am losing money from my business due to this issue. please contact me on the updated number: ********** 289