High ping and nobody in the call centre can help

As of mid December my ping has tripled to an international server. <br> <br> I have attempted to deal with this issue to both the call centre and the online chat tool. I have a smartbroad wireless lte router with no connection issues however I have a ping issue with the telkom address [URL Removed] (196.43.9.90) which is causing the ping to go from 44ms to 305ms. <br> <br> The online help is worse than useless (they have no idea what a ping is) and the lady on the call centre thinks ping means connectivity :p Abosolutely shocking<br> <br>