HIGH DISAPPOINTMENT

We are a small business that uses Telkom landline and the phone has a fault so we’re not receiving calls. When an employee phoned to report this so we may have the phone changed and he was told that only the person that signed a contract can change the phone and that person is me. I’m currently not at the office and this means that we haven’t been contactable for the past week and I’m only returning next week. I’m so upset by this. I’m trying to call their customer service and have been holding for 30 minutes. This is so frustrating and this is why companies are opting for viop because Telkom charges are high yet the customer service is really disappointing