High charges and terrible assistance from call centre

Month 5 into my contract and not a single month has my invoice been R599.

Last month I upgraded from a 2mb line to a 4mb line, which is priced exactly the same. When I upgraded, the sales consultant informed me that there will be no additional costs involved.

Today I receive my invoice with total charges of over R2000!

After contacting the call centre with my concern, I spoke to Mzoxolo. I have his surname but for obvious reasons I wont write it in the review and will be happy to provide at a later stage.

He explained that the sales consultant was supposed to explain to me about the panalty imposed on me for upgrading, plus a prorata fee to be charged. He kept on blaming the sales department for this mistake. Then after me telling him that sales department inmformed me that there will be no changes in my fees or penalties, he rep**** that the consultants **** to me.

So if they **** to me, why should I be binded to pay for something I did not agreed to? I was not even aware that I am taking a new contract since the price for a 2mb line and 4mb line is exactly the same!

I then asked to speak to Mzoxolo supervisor, which he then informed me that there is no supervisor on site and that its just a call centre with agents. He also refused to provide me with a reference nr for the call and also indicated he would not log a dispute.

This was really unacceptable. He atleast gave me his name and surname.

Telkom PLEASE improve your service and sort out my account!!