1 reviews | Active since Apr 2016
High billing on my cellphone contract.
-Was due for upgrade in Nov 2015 and one of their consultants called me and i took Huawei P8 lite @ R199 pm with 100 free minutes and 1 gig<br> -Previous contract i was paying fr samsung galaxy note II with 5gig and 100 free minutes and they told me tht on the new one i will not be having that 5gig not unless i purchase it @ R350 pm.<br> - I asked to be given the package fr the new fone only and not the 5gig and that they must close my fone fr fone calls, after i finish the provided 100 minutes i should not be able to make calls<br> - This did not happen i found myself paying r700+ and i called them to notify them about this and they took my complaint and gave me a case number<br> -Called again in dec, jan, march and even today. In march i spoke to Jodene she said they stil waiting fr answer frm their billing dept and no response. Today i spoke to Desmond he is still telling me the same thing and comes month end i will still be paying R750+ wich i do not afford. <br> -I AM VERY ANGRY AND DISSAPOINTED WITH TELKOM MOBILE OR EITA. This a breach of the contract that i signed up with them, ever since i took this phone, not even once did i pay the R199 we had agreed on.
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keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
