JG
JULENA G

1 reviews | Active since Apr 2020

15 Aug 2020, 16:04

High billing

I had a wi-fi contract with Telkom which lasted for 24 months. I was paying R199 per month. I was getting 10G for during the day and 10G for night. The billing was perfect. I never had a problem with them. After the contract expired. I was paying month to month. In March I got a call from Telkom. The consultant was promoting their special for wi-fi; same 10G which I had but I was only going to pay R139 per month. I asked several times that I will only pay R139 bcs I don't want to mess up my budget. She confirmed that it will be ONLY R130 PM. In July I was shocked to get invoice for R639. I went to Telkom to enquire about the high bill. I was told that I used up my 10G them they gave me internet access for R500. I was upset bcs the consultant didn't explain to me about this access to R500. Last month on the 15 July 2020; I went to Telkom Southgate to cancel that R500 internet access that no one told me about. The lady at Telkom help me to cancel it. To my Surprise in August I was billed R639 again. I regret accepting the upgrade because it's a total Reap off from Telkom. Its really unfair that Telkom sales must play with clients for their benefit. This R500 extra that I am paying for wi-fi; its wasteful expenditure from my pocket. I went to again to Telkom to cancel it. I don't think that I can refer any of my family and friends to sign up with Telkom. They are ripping us off. Another R500 extra that I must pay this month. I will never ever have a contract with Telkom. I am FRUSTATED AND UNHAPPY

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