HIGH 5 ON YOUR INCOMPETENCE

<p>In April 2017 our Debit Order for our Telkom Account did not go through on time, I am unsure why..? As soon as we noticed we paid the amount of R2101.07(April Amount due + Penalty) on 10 May 2017 - which they allocated on 12/05/2017.</p> <p>Before payday +- around the 20th of May spoke to someone and they confirmed payment was received and only the amount of R1 411.50 would be deducted at month end.. which was correct and we thought it was sorted out. </p> <p>Then the 25th came and Telkom deducted R 3 512.57 .</p> <p>That same day I chatted to a guy on the website called Mandla who then confirmed Telkom took off the wrong amount (It should've been R1411.50 - you can see this on the screenshots below) and told me we will have to wait for the debit order to reflect on your side and only then we could log a call with the billing department.. Unfortunately the difference was too big and we couldn't wait for over R2 000, to come back to us on someone elses time as we obviously had stuff to do with that Money so we had to go and reverse the Debit Order but we did pay in the correct amount on time in full. Obviously the payment was allocated after the Statement was sent out.. (it was definitely paid before the Statement was sent out.)</p> <p> </p> <p>As of today 04/07/2017 I am happy with the amount due on our Telkom Account so this isn't an issue for my. My biggest problem is the fact that my Credit Record is suffering because of a mistake that Telkom made by wanting to debit R3512.57 from my Account.</p> <p> </p> <p>For personal reasons we need a Letter from Telkom that confirms Telkom made a mistake the payment you deducted from our account which was wrong was incorrectly deducted because the amount that was outstanding for the previous month (R2 101.07) was paid on 10/05/2017, the amount was still owing for the mont was R1411.50 which was paid on month end. We were not in the wrong. But after wasting my whole day just to get a letter from Telkom so we can clear our credit record which is damaged because of their mistake & after communicating with consultants online not even one of them was able to assist me.. In fact a lady called Charlene actually told me to go to my nearest Telkom which didn't help either because they don't handle accounts..</p> <p> </p> <p>Can typing a normal letter with a letterhead and a signature be so hard?</p> <p> </p>