NT
Nompumelelo T

1 reviews | Active since May 2015

27 May 2015, 09:37

Hideous Service

I'm really starting to think that Telkom enjoys all this bad publicity.<br> <br> my debit order was meant to go off on the 25th of each month , for some reason you guy are just dragging. When I signed m y contract we agreed upon the 25th of each month but my debits are going off on your own preferred days , days that suit you and this has been occurring on more than one occasion. I now have to go make manual payments , use my petrol and my time again because of people that are failing to do what they are supposed to do . I spoke with the manager on duty last night Sandile and I advised that I want this sorted and would not call in again , but then again you guys proved me right - STILL NO FEEDBACK as per usual .<br> <br> You people are forever asking us to confirm our email addresses when calling in but the last time I received my statements was last year October , is this the service that you guys offer ? no one has had the decency to assist me with my queries , not even once . I always need to call in and follow up - wasting my time.

0
Replies (1)
Telkom
Telkom's reply27 May 2015, 11:01
Official
Hello NompumeleloT,

We do apologise for the experience.

Please note an email was sent to you and we await your response for further assistance.

Your reference number: SM113622.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team

Best regards,