MN
Marcelle N

1 reviews | Active since Nov 2012

19 Jun 2015, 13:42

Hidden terms and *********** staff

So, I took out a new landline and uncapped internet bundle called Home Basic Uncapped in October of 2014.<br> <br> The sales consultant who assisted me told me telephonically that this \contract"is not fixed-term or subscription. They call it a \""month-to-month\"" basis of payment and the service is cancellable AT ANY TIME. I specifically asked this information because I knew I would only be living at that address temporarily and would be moving abruptly in the near future.<br> <br> On the 24th of April I contacted Telkom an advised them to cancel my service on the 30th of April since I will be moving: they then told me there's a 30-day notice period and I will still be billed the next month. I told them that's not what I was told by the salesperson when I joined and they just said \""It's Telkom policy\""<br> <br> I refused to pay their money and till today I've been receiving invoices every month about my so-called outstanding amount.<br> <br> When you log a dispute online (which I logged about 15 of) the dispute never registers and you cannot follow up. I complained on Twitter and a person \""resolved\"" my case but nothing changed.<br> <br> They still have R700 security deposit.<br> <br> I feel cheated"

0
Replies (1)
Telkom
Telkom's reply19 Jun 2015, 15:57
Official
Hello Marcelle Nel,

Thank you for making contact with us.

Please note your query has been escalated to the relevant team for assistance and feedback will follow.

Ref SM119130.

Apologies for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team.
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