Hellopeter
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1 reviews | Active since Mar 2017

07 Aug 2017, 13:54

Hidden costs and Incorrect Subscription amount

<p>Please return the money that you debited on my account or cancel the contract because i cannot afford to pay R649.00.</p> <p>I can see that you do not want to stick to our agreement. My contract says i will pay R149.00 every months for 15GB - 5GB for during the day and 10GB at night.</p> <p> Please refund me R500 if not please cancel my contract i cannot afford to do business with you.</p> <p>I do not understand why do i have to pay you R649.00 the worst part is that i did not have data for almost half a month.</p> <p>The consultant that was assisting me with the contract said i will not pay any extras because you will suspend the service when i exceed my limit.</p> <p>Please refund me R500 and continue with what we agreed on R149 for 15GB . If you cannot refund me cancel the contract if not then i will have no choice but to reverse the money and change my banking details.</p>

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Replies (1)
's update15 Sept 2017, 09:11
Reviewer Update
I posted a comment a month ago till today my query is not yet sorted. Today again you tried to debit R1500 from my account. My contract says i will be paying R149 for 15GB. I do not have R1500 in my account I know for sure that this will cost me bank charges, Who will be responsible for the bank charges? Please note that I will keep on reversing debit orders until this is sorted. If you don’t sort this out then I will change my account number. Please send me a call recording because I do not remember agreeing to any extra charges. I asked a consultant what will happen if I use all 15GB before month end and her answer was that you will suspend the services until month end.