ZH
Zaidah H

1 reviews | Active since Jul 2011

07 Apr 2017, 14:01

Hidden Costs

<p>I received my new contract device on the 31st March. I paid R299 earlier in the week as the agent said this amount would be credited to my account and i will only be charged pro-rata. Fast forward a few days later, I get an invoice which states I owe R509.11 as I was charged R 200 for the one day i had the device. Telephonic agents and chat agent Tracey was absolutely useless and kept repeating the amount I owe. </p> <p>I really feel that the service I got from Telkom is beyond pathetic and the transparency when it came to billing was even wors! The deal was advertised for R299 per month and i ended up being billed over </p> <p>R 800 for a month and a day. </p> <p>Absolutely disgusting - will never enter another contract with these blood suckers!</p>

0
Replies (3)
Telkom
Telkom's reply09 Apr 2017, 09:21
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply10 Apr 2017, 10:27
Official

Good day Zaidah,

Please note that R 299.00 has been credited to your account, only R 210.11 will be debited in your account.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

ZH
Zaidah H's update10 Apr 2017, 10:57
Reviewer Update

Hi Busi,

Thank you so much for assisting me - much appreciated. It's a pity I had to get a response through Hello Peter though because of your agents were not helpful at all.

Thank you again for sorting this out!