1 reviews | Active since Jul 2011
Hidden Costs
<p>I received my new contract device on the 31st March. I paid R299 earlier in the week as the agent said this amount would be credited to my account and i will only be charged pro-rata. Fast forward a few days later, I get an invoice which states I owe R509.11 as I was charged R 200 for the one day i had the device. Telephonic agents and chat agent Tracey was absolutely useless and kept repeating the amount I owe. </p> <p>I really feel that the service I got from Telkom is beyond pathetic and the transparency when it came to billing was even wors! The deal was advertised for R299 per month and i ended up being billed over </p> <p>R 800 for a month and a day. </p> <p>Absolutely disgusting - will never enter another contract with these blood suckers!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day Zaidah,
Please note that R 299.00 has been credited to your account, only R 210.11 will be debited in your account.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Zaidah,
Please note that R 299.00 has been credited to your account, only R 210.11 will be debited in your account.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Hi Busi,
Thank you so much for assisting me - much appreciated. It's a pity I had to get a response through Hello Peter though because of your agents were not helpful at all.
Thank you again for sorting this out!
Hi Busi,
Thank you so much for assisting me - much appreciated. It's a pity I had to get a response through Hello Peter though because of your agents were not helpful at all.
Thank you again for sorting this out!
