Hidden charges

<p>I took out a adsl line with Telkom in December 2016, then decided to upgrade my account, upon doing so I asked the sales consultant if there is a prorata charge and she advised me on recording that there is no charge. Two months later I get a bill with a extra R1300.00, I disputed the bill and the matter was resolved, a further two months later I then see my bill is again more than what I was told. I call the billing department and they first advise me that it is the VAT then I am told there is penalty's on my account only to later find out that it is a prorata charge that was put on my account when I upgraded my account, when I asked to put a dispute in they said no they will not and I must take it up with sales then when you go through to sales they say again there is no charges as it was a upgrade not a down grade and advise me to go through to billing and put in a dispute. I spent over 1:30 hours on the phone with telkom only to be told I have to pay it even though I was told diffrently and it is on a recording. Stay away from Telkom thought all the stories wasnt true but now I see Telkom is a terrible service provider!</p>