Hi if possible can this contract be cancelled. dissatisfied customer with thei service.

Hi purchased an acer aspire 3 labtop on contract at telkom on 16th July 2022 the device is extremely slow and constantly freezing and cannot download. Reported to telkom on the 25th August and they referred us to platinum to get the device fixed.courier picked up device on the 1st September and returned it on the 6th September. platinum requested and said they had updated the software and the device was tested and passed. But nothing has changed on the device it is slow and still freezing. Can you please assist us in this matter.