Hi, I would like to report absolute poor service from Telkom Rustenburg

Hi, I would like to report absolute poor service from Telkom Rustenburg. I requested a fiberline due to copper cable theft being one of the reasons. It has been about a month of constant promises and (poor) service delivery. Being *charged* for service not even rendered, total lack of communication and blame-shifting. According to their system, the installation has been done twice... each time at the wrong premises. Also, fiber's been remotely activated twice... but my rooter is still sealed in the box. How...? I am running a business as well as students using internet. Telkom has no regard whatsoever. Please help. *RUSTENBURG ORDER NO.* ***A *B NO* *** *TIN NO* *** Kind Regards & Thank you in advance for your prompt service and feedback. Erika van Heerden *** ***