CC
Charuna C

1 reviews | Active since Dec 2012

11 Feb 2015, 17:02

Here we go again Telkom! Absolutely pathetic

Telkom<br> <br> I have noted previously that we have Telkom problems every few months through no fault of our own and this week is no different. Once again, our ADSL line is not working. We have logged several calls with Tellom and are still waiting for a technician to come out to fix the problem. What irritates me further is that the agent will never tell you when the technician is likely to come out...it could take days or weeks...This is unacceptable because we have had constant problems with our line every fee months and it takes weeks for the issue to be resolved. In the mean while, we are still charged for our line even though it is not working. We need to use up our other data which Telkom would never compensate us for. I'm so sick of this, particularly given that the line is faulty through no fault of our own and Telkom takes ages to fix the problem and then still charge us for the NON service! Come one Telkom! Please upgrade your service and efficiency! <br>

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Replies (1)
Telkom
Telkom's reply12 Feb 2015, 07:30
Official
Hello CCSA,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your Reference Number: SM87962

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team