Here we go again

<p>So here we go again with Telkom. When you apply for a service there is all the service in the world. Try to discontinue a service and you may as well fly to the moon. We set about it all the correct way, giving one full month's notice on the form supp**** by Telkom, and submitted it with the mandatory copy of identity document to the requisite email address. We didn't hear from Telkom.</p> <p>One month later we called Telkom who denied receipt of the email. So we resubmitted the form and the identity document -- again to the requisite Telkom email address.</p> <p>One month later we went through the same process for the THIRD TIME. In the meantime we have sat for hours waiting for assistance at the Telkom call centre, spoken to several people. We have 'chatted' online to Telkom assistants and emailed to specific addresses given by those people, each time repeating the same request -- we wish to cancel a service. I sound like a broken record.</p> <p>And now, almost four months since the process began, the bill for July has arrived in our inbox. We will not be paying the bill for that particular landline, Telkom. I have recorded every call and all correspondence. I did not wish to make this public. You leave us no option.</p>