BN
Belynda N

1 reviews | Active since May 2016

16 May 2016, 07:48

here we go AGAIN!!

<p>We have been attempting to cancel our services with Telkom since 8 April 2016. The cancellation was to have been effective 8 May ie. 1 month notice. <br />We visited the Telkom office (Boulders) on 8 April and submitted a cancellation letter. The staff member (and manager) refused to provide confirmation of receipt, saying that we would receive communication from Telkom. Nothing arrived. <br />Since then, we have tried repeatedly, by phone and email, to cancel our services and obtain proof of cancellation. <br />We have just received another account from Telkom, for period 12 May – 12 June, both dates after which the service should have been terminated.</p> <p>Seriously Telkom what company in these modern times does not have a cancellation facility????</p>

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Replies (1)
Telkom
Telkom's reply17 May 2016, 05:36
Official
Hi belynda3103 Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. May we please request to provide the affected number and a preferred contact when possible. Please use the following e-mail address to relay the requested details: Email: *** . Please include the reference number below in the subject field. Interaction *** Regards Keagan Telkom Social Media Team