AP
Anne P

1 reviews | Active since Oct 2015

02 Dec 2015, 08:22

Here we go again

Ok, let's see how many times we need to do this. <br> <br> 1. I receive a phone call from Nudebt to say that I owe R1500, after several confirmations from Telkom that my account is all paid up since April 2015 after cancellation of account.<br> <br> 2. I get irritated and put a complaint on Hellopeter<br> <br> 3. Some nice person from Telkom phones me back and make promises, like they have contacted Nudebt to sort it out. They will send me a paid up letter and they even give me a reference Case # ***6, bla bla... <br> <br> 4. I restore 10% of the 0% faith I have in Telkom anticipating they will sort it out as promised<br> <br> 5. Days go by and Nudebt calls me again to say I owe R1500<br> <br> 6. I lose another 100% of the 10% faith I had in Telkom - leaving us deep deep in the minus of faith points. <br> <br> 7. I write another Hellopeter letter to Telkom. <br> <br> 8. Can't wait for the promises you have in store this time. <br> <br> 9. Nudebt and I have become great friends with a mutual annoyonce for the R1500 I owe Telkom, which I dont. <br> <br> 10. Get your act together<br> <br>

0
Replies (1)
Telkom
Telkom's reply02 Dec 2015, 08:53
Official
Hello TELKOM KILLS ME,

Thank you for your post.

As per our telephonic conversation,please be advised that this matter has been escalated to our Billing team and feedback will be provided.

Your reference number: SM173675

We apologise for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
***

Best regards,