CM
Colleen M

1 reviews | Active since Sept 2011

13 Nov 2015, 01:28

Here we go again!

Reference No: ***<br> I received a message from Telkom yesterday, advising me that my account was overdue, due to non-payment or payment being declined by my bank. My debit order date (clearly stated on my account) is the 15th of the month. Yesterday, according to my calendar was the 12th of the month.<br> I spoke to the call centre, who had no idea why it had happened, basically told me to \just ignore it"! What happens when they want to charge me penalties for late payment?<br> While I'm moaning about Telkom"

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Replies (1)
Telkom
Telkom's reply13 Nov 2015, 02:21
Official
Hello colliflower,

Thank you for contacting us.

We will escalate your query to our billing team to investigate further and feedback will follow.

We apologise for the inconvenience caused.

Your social media ***

Regards,
Fridah
Telkom Social Media Team
***

Best regards,