WP
Wessel P

1 reviews | Active since Jun 2015

29 Jun 2015, 18:48

Here's to \GREAT"Service """

To whom ever will read this and think its worth while responding to! <br> I have been waiting for 1 week with no response and effort from anyone in Telkom! <br> Your technician was at my house to test and set up my telephone number 22 June 2015.<br> After your technician's visit(witch was in and out) I was ready to get connected!!! <br> However My connection was still not working.<br> I contacted the callcentre they could not find my account using the landline provided - ***(Was still on Mr Oosthuizen's Account).<br> Using my [Email Removed] and ID they could locate me... Saying that you where busy with upgrades at your exchange and I should wait 24 hours.<br> After the 24 hours my connection was still not working. So i decided to call Telkom again! Was was told that the landline is still not mine and my username and ID was fine! <br> After explaining the situation someone figured our that my account and landline was still - \On order"and not linked to my account. and this process will take 48 hours. <br> Knowing Telkom I gave you 120 hours to help yourself"

0
Replies (1)
Telkom
Telkom's reply29 Jun 2015, 19:56
Official
Hello pans007,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM121536.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team