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Natalene N

1 reviews | Active since Jun 2013

27 May 2015, 09:35

HERE IS THE NEW WARRENTY FOR SAMSUNG TABLETS

Attention ALL!!!!<br> <br> <br> HERE IS THE NEW WARRENTY FOR SAMSUNG TABLETS FROM TELKOM MOBILE.... THEY DON'T COVER OUR TABLETS AND THEY PLACE THEM IN AN ENVELOPE AND SEND OFF TO SAMSUNG!!!!<br> <br> I recently taken a contract with Telkom mobile last year November, I use my tablet for work purposes I keep it in my work brief case and to my amazement there was a black line on my screen my color and screen is prefect. When I have taken this contract I did ask if there is a problem I can bring it back they said absolutely and when I went in the Pinecest Telkom the staff said it is covered I wont pay a thing . They pack my Samsung tablet in an envelope and take it to other branch. I DID TELL THEM \ if anything goes wrong you will pay"as I have never dropped my tablet and there is no scratches or marks on it. I received a bill of R2000.00 I MUST PAY TO FIX MY TABLET!!!! I am ****ed off cause I have 24months to pay for this tablet and I don't have a tablet for work and now I must pay to fix it. <br> <br> """

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Replies (1)
Telkom
Telkom's reply27 May 2015, 10:36
Official
Hello Natalene Naidoo,

We do apologise for the experience.

Please note an email was sent to you and we await your response for further assistance.

Your reference number: SM113611.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team