Here is a brand new complaint, once again, telkom has the worst service.

<p>i once again have a brand new complaint. i explained everymonth with telkom its now a new thing. i can never win with you guys. i am so annoyed and you clearly dont care about clients or losing clients.</p> <p> </p> <p>here is my story.</p> <p> </p> <p>i had a two year contract for two phones with Telkom. it expired this year september. even though i had bad experiance with them i decided to continue the services with a sim card package. oh how i regret this. i got a call and everything seemed fine. but when i get the airtime i found out my wife didnt get the same as me. i logged a call on the 04.10.2016 regarding this. i got a call the next week tuesday by a guy name Joshua, who said he will try and sort it out as soon as possible and let me know. its now the 10.11.2016 and still havnt got a call. USESLESS...anyway i then tried complainin and complaining and phoning around and googleing but i couldnt get any help. i finally received a call on the 27.10.2016 from the worst consultant i ever dealt with by a lady named Maxine in the cancelation department. she promises that my wife and myself will both get 100 minutes airtime and my wife will get it within 24 hours and we will both be getting it in the begining of every month. guess what..we never got it... we phoned and we were able to get hold of people thinking ok it might be loaded but not showing. i got a call from someone at telkom and they advised me of changing the contract to something else. they advised me no 100 minutes as promised by maxine was loaded. I then found out they added a spend limit of R600 without any consent from myself or wife. we called as we thought we had the airtime, and now guess what..we are owing telkom for there incompetance. i refuse to pay this to them... i then spoke to maxine on friday and complained and she promised to call me back. Wednesday i still never received a call from her. she finally called and still never had my problem sorted out. i asked to speak to a manager and told them to call me 5 as i was working, but i never received the call.</p> <p> </p> <p>Maxine called me this morning again on which they kept me on hold for 20minutes waiting for Thulani the manager. he came on and he really spoke like he didnt care. i asked why he didnt call me back, and he said we finish at 5, i said ok so why didnt you call me in the morning and he said cos he had other things to do. i mean really is that what i manager is supposed to be saying. i explained my whole situation again to him and he just kept telling me i must pay. that i put the spend limit on. not trying to help me further. i had to force him to actually refer this because clearly he cannot assist me. his feedback was if they accept it then they will but if not then unfortunately there is nothing he can do. i dont understand what manager this is. he is damn useless and that why the service of telkom is so useless.</p> <p> </p> <p>no one is bothering trying to help me and go listen to calls and find out who put the spend limit on and why. if telkom did there job in the 1st place by actually giving me the airtime that was told to me, i would not of used any spend limit. now because they never did the job i have to pay them. i will not pay them. i will sue Telkom if they take 1 cent from me. i cannot pay for service that i am not getting.</p> <p> </p> <p>i need someone to give me a call back that actually wants to try and keep a client and assist me.</p>