1 reviews | Active since Jun 2017

19 Jun 2017, 20:03

Here i am again nothing has been done

<p>Here i am once again firstly i cant evenlog into my hello Peter account so i haD TO CREATE A NEW ONE. Im still struggling with telkom they havent put my line bavck onto 4 meg so now im ****ing done with this its like they dont undersdtand the concept of client service but i spend my whole day on the phone with telkom and the agent told me that he did rectify the problem at the excange server but the tech said no its not changed back. This is telkoms fasult they for some reason down graded my line from a 4 Meg line to a 2.5 meg but im paying for a 4 meg line and like telkom doesnt even care about there clients they dont give a **** so now im really tired. U are fast to collect ur money at the end of the month but u cant even get thet internet thing right. Fix my ****ing internet line pls for the 6th time because all u say is u gonna do but u dont just fix it </p>

0
Replies (5)
's update20 Jun 2017, 08:11
Reviewer Update

is there anyone who can help me please

Telkom
Telkom's reply20 Jun 2017, 12:45
Official

Good day Michael,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update20 Jun 2017, 12:56
Reviewer Update

it must be changed on my profile at the servers that its a 4 meg line

's update21 Jun 2017, 07:44
Reviewer Update

welll im not assured that the problem is gonna be solved because telkom keeps on saying they gonna fix it but im still waiting absolutely pathetic and this for the biggest company in SA really guys

's update23 Jun 2017, 07:49
Reviewer Update

good day,

I just want to say that my problem was fix and its working fine now.

Thank you telkom