her name said it all

I have a problem with telkom's billing system whitch results in me owing accumulated balances... you made me sign that you bill me at the end of the month ,but do it when it suits you. its poor coming from you considering your financial issue. You really defecate on customer as you please! But I got the wet wipes in the world to clean my self up after what I experienced. <br> <br> I spoke to a real gem in your diminishing company who helped me even though I know your system is failing her... please let it be known that it was individual excellence that saved the day...so when you think of letting go of vital staff who is client inclined... then let it be said that Smiling really tried and its a personal insult on your behalf that you let your systems make customers insult people of her calibre... but if you read this you will know its not about you, its the person you hired who made me believe in call centre resolutions... to Smiley and the late night shift team thanks a mill and to who make the strong person she is thank you...other people need to sit down! this her time to shine