HELPLESS PENSIONER HALF BLIND

Good day

Would like to find out if you could assist with Telkom wrong billing. Early this year I app**** for fibre from Telkom and the package agreed was going to be R950 FOR EVERYTHING, ACCESS TO TELEPHONE CALLS AND UNCAPPED WIFI SERVICES. Prior to moving to new service we were using broadband and LTE for wifi and telephone respectively 1. Please refer to attached documents for easy reference 2. On 13 March 2019 Telkom installed fibre at my premises 3. Access to receiving and making calls from old line was discontinued 4. Ever since we are unable to make and received calls.

Reported the problem since with no help Good Shandu below my correspondence with her

On 13 March 2019 we migrated from look-alike LTE to fibre and our landline ********** never work since. Reported our problem several times one ***; was one of many references given with no resolution to the problem.

I’m a pensioner and cannot afford to settle this amount all at once

Regards Vusi

From: Thabisile Mbatha (T) ********** Sent: Tuesday, April 30, 2019 1:54 PM To: ********** Subject: test

See if this make sense and tell if you cannot assist. Thank you

Vusi Duma