Helpful Call Centre, but nothing ever gets done!

I currently pay R916 per month for a 3.49mb/s line, uncapped account. I have complained countless times that I am not receiving the correct line speed I am currently paying for, which is 10mb/s. I understand upgrades were made to the lines and exchanges around the area, but the issue still stands! This is completely unacceptable! Customer Care??? I think not!<br> Terrible service. I do not understand why this issue persists if Telkom consistently advertise new and upgraded services and fast line packages, when they cant even provide me with what I am paying for. I have been paying R916 per month for the past year, regardless of bundle upgrades, i was only receiving a download speed of 3.4mb/s then and now 3.49mbs! <br> I currently receive a fantastic service of billing account emails but a lack of product service. <br> I am currently reconsidering my subscription with Telkom.<br> An escalation was made!<br> Kind Regards<br>