TvdW
Theuns van der Westhuizen
1 reviews | Active since Dec 2016
30 Dec 2016, 09:35
Helpful Call Centre Agents, utter useless service
<p>My landline and internet access have been off for the last 10 days now. Every time I call to log a complaint or follow up on a previously logged call, the call centre agents are very helpful and professional, but the problem does not get resolved.</p>
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
30 Dec 2016, 11:58Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply30 Dec 2016, 11:58
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
TvdW
Theuns van der Westhuizen's updateReviewer Update
03 Jan 2017, 07:36Thank you for the reply. Since your reply there have been no progress what so ever.
TvdW
Theuns van der Westhuizen's update03 Jan 2017, 07:36
Reviewer Update
Thank you for the reply. Since your reply there have been no progress what so ever.
Telkom's replyOfficial
06 Jan 2017, 08:31Good Day
Our team has escalated your fault for assistance
Kind Regards
BD
Telkom Social Media
Best regards,
Telkom's reply06 Jan 2017, 08:31
Official
Good Day
Our team has escalated your fault for assistance
Kind Regards
BD
Telkom Social Media
Best regards,
TvdW
Theuns van der Westhuizen's updateReviewer Update
06 Jan 2017, 19:21Thank you for the reply, but as per usual no action.
TvdW
Theuns van der Westhuizen's update06 Jan 2017, 19:21
Reviewer Update
Thank you for the reply, but as per usual no action.
TvdW
Theuns van der Westhuizen's updateReviewer Update
30 Jan 2017, 10:44This was eventually sorted out around the 21st of January. In the end I had to make use of a friend "within" Telkom to escalate the problem.
TvdW
Theuns van der Westhuizen's update30 Jan 2017, 10:44
Reviewer Update
This was eventually sorted out around the 21st of January. In the end I had to make use of a friend "within" Telkom to escalate the problem.