Helped Sorting out our Company's ADSL

After being disconnected from one agent, and being kept on hold for over 10 minutes by another one by name of Thuli, I was helped by Joana who really went above and beyond, even though she does not work primarily with ADSL support. As a former call center agent myself I know that it is not an easy job. She was calm and tried everything she could think of to help. I was under pressure myself to get the internet up and running, as it was already after office hours and the internet had to be up and running by morning when the staff arrived. Thank you Joana. You are an asset to Telkom support. <br> <br> Kind Regards<br> Thato