HELP YOUR CLIENTS AS IF YOU ACTUALLY CARE

I honestly don't know if these people don't get trained on work ethic. Even the manager is rude . I just have 1 request, please train your The grove branch on how to deal with clients. Firstly they don't answer their phones, secondly they act as if they're doing us a favour when in actual fact it's a job she choose. I am never rude with people that help me (retail workers) as I run my own company and know what it feels like if clients are being unnecessary and seeing that this is how I approach things. I would also like to be approached with respect. I am leaving tomorrow and I need my phone today. Also if the manager of the shop has no respect, how do you expect the rest of the stuff to behave. Just a question